IT
Broadcom autonomous IT support (Moveworks)
Moveworks assistant in Google Chat resolves employee IT issues, including Day-1 acquisition onboarding.
L3 · Conditional Verified · Production
AI agents for IT teams
This page collects 4 real-world use cases of AI agents for IT. 3 are verified by a production case study or reproducible demo; 1 is an unverified report or concept, and it is labeled as such. The most common autonomy level here is Level 2 (Supervised): agent acts; a human approves each step. Industries covered include Manufacturing & Engineering and Software & Technology. Vendors and tools mentioned include Moveworks, Aisera, Traversal and Microsoft. Each entry lists the workflow, tools, human-in-the-loop points and risks, and shows outcomes only when a source reports them, with a link to that source.
4use cases
3verified
1unverified or conceptual
0Level 1 · Assistive
2Level 2 · Supervised
2Level 3 · Conditional
0Level 4 · Autonomous
IT
Chegg AI service desk assistant (Aisera)
Aisera assistant 'Shelly' resolves routine IT requests via Slack, integrated with ServiceNow, Okta, AD.
L3 · Conditional Unverified · Reported
IT
DigitalOcean AI SRE incident investigation (Traversal)
Traversal auto-joins incident Slack channels and investigates root cause across 9 observability systems with read-only access (reported by Traversal)
L2 · Supervised Verified · Production
IT
Ecolab Azure SRE Agent alert triage
Azure SRE Agent triages Azure Monitor alerts, recommends remediation and creates Azure DevOps tickets.
L2 · Supervised Verified · Production
Top industries for IT agents
Vendors and tools mentioned
- Moveworks
- Aisera
- Traversal
- Microsoft