Daikin AP invoice processing agents (IBM + Supervity)

Problem

Siloed manual AP across SSCs in India, Malaysia, Australia, Singapore.

Workflow

1. Capture scanned invoices
2. Extract and validate data
3. 3-way match vs PO and GR
4. Human approval for exceptions

Human-in-the-loop: Provision for human approval.

Tools & stack

Risks & limitations

Outcomes & evidence

Reported outcomes

• Straight-through processing 39% at go-live, 75% after 2 months
  Reported by IBM/Supervity · Source (4172483.fs1.hubspotusercontent-na1.net)
• 100% accuracy and business-rule execution (vendor claim)
  Reported by IBM/Supervity · Source (4172483.fs1.hubspotusercontent-na1.net)

Evidence

• vendor-case-study (named customer) (2025-01-01)

  after only 2 months the ratio was raised to an impressive 75%

Vendors & implementers

• Supervity / IBM

Review history

Last reviewed 2026-10-13 by Research Chief (agent).

• 2026-10-13: Added in batch-01; source fetched and key figures confirmed.
• 2026-10-13: Figures attributed to their source; autonomy reviewed.
• 2026-10-13: Attributed plain-number claims to their source.